Frequently Asked Questions

What areas do you service?

We offer our services for all cities in Orange County, CA.

What are your rates?

We charge $65 per hour for 2 team members. Each appointment will be a minimum of 2 hours.

Why do you charge by the hour?

At Got It Maid, we understand that each home’s condition and size is different. Each clients’ expectations are also very different. We charge by the hour so we can customize our cleaning depending on the client’s needs.

Why do you take credit card information over the phone?

We hold the credit card information in case of a cancellation. If you call to cancel within three days of your appointment, we will charge a $35 cancellation fee.

What days do you work?

We work 7 days a week.

When will the team arrive?

We give all clients a 2-hour arrival window. Since we are a service business and we come to you, this ensures a buffer between appointments, since we don’t always know how long the appointment before yours will go.

Can you send more than 2 people?

Depending on the size of the job and availability, we may be able to send more than 2 cleaners to a job site.

What if I would like my own supplies used?

Some clients may prefer that their own supplies be used on their home. We understand and we will happily oblige.

What things do you not clean?

We do not clean walls, windows or the exterior of your home or office.

Can the team clean my ceiling fans?

We cannot climb ladders but can bring an extended duster.

What if the cleaning goes longer than 2 hours?

That’s totally fine! We charge incrementally for our time, and we will never charge you for more than the time we spend at your job site.

What if I only want the team to clean for the 2 hour minimum?

If you would like the team to only stay for 2 hours, please let our staff know what your priorities are for cleaning. Depending on the size and condition of the job site, we may not be able to get to all areas in the time allotted.

Can we set up recurring cleanings?

Yes, we will be happy to schedule you for weekly, biweekly or monthly services.

Do you offer a different rate for recurring cleanings?

We do not offer any discounts for recurring services.

Do I have to sign a contract?

No, we do not contractually obligate you to use our services. We figure that if you like our services, you will continue to use us.

What if I am not satisfied with my cleaning?

We try to follow up with each of our customers after their appointment. If you are not happy with our service, please let us know. We will happily send a team back to your location to resolve any issues.

What is your cancellation policy?

If you need to cancel for any reason, please call 3 days before your service date. Cancellations within 72 hours  or less will be charged a $35 cancellation fee.

Got it Maid Associates FAQ

How do you screen your associates?

To maintain our high-quality standards, our maids are pre-screened with background and reference checks. We also verify that the candidate can work legally in the U.S. Each associate on our team is aligned with our mission to make the customer our #1 priority, while providing superior service with integrity.

Are your associates contractors?

No, everyone that works at Got it Maid is an employee.

Will I get the same maids every time?

We do our best to send the same team lead to the job site for each appointment. This is not guaranteed, however, as our schedules are subject to change.

What if something breaks in my home during my appointment?

Our maids are trained to treat your home with great care and respect. If something in your home is broken during your appointment, please contact us immediately so we can repair or replace the item.

What if I am not satisfied with the team that comes to my job site?

Service is our top priority. If you are not happy with a particular team, we can always get a different to your home or office.

Can I tip my maid?

Gratuity is not required, but our maids do appreciate your tips.