We offer our services for all cities in Orange County, CA.
Frequently Asked Questions
We charge $75 per hour for 2 team members. Each appointment will be a minimum of 2 hours.
At Got It Maid, we understand that each home’s condition and size is different. Each clients’ expectations are also very different. We charge by the hour so we can customize our cleaning depending on the client’s needs.
Is there a difference between a general clean, deep clean, move in/out cleaning or post-construction cleaning?
Our hourly rate is $75, no matter what the cleaning project.
Cash, check or credit card.
We hold the credit card information in case of a cancellation. If you call to cancel within three days of your appointment, we will charge a $35 cancellation fee.
We work Monday through Saturday
We give all clients a 2-hour arrival window. Since we are a service business and we come to you, this ensures a buffer between appointments, since we don’t always know how long the appointment before yours will go.
Depending on the size of the job and availability, we may be able to send more than 2 cleaners to a job site.
Some clients may prefer that their own supplies be used on their home. We understand and we will happily oblige.
We do not clean walls, windows or the exterior of your home or office.
We cannot climb ladders but can bring an extended duster.
That’s totally fine! We charge incrementally for our time, and we will never charge you for more than the time we spend at your job site.
If you would like the team to only stay for 2 hours, please let our staff know what your priorities are for cleaning. Depending on the size and condition of the job site, we may not be able to get to all areas in the time allotted.
Yes, we will be happy to schedule you for weekly, biweekly or monthly services.
We do not offer any discounts for recurring services.
No, we do not contractually obligate you to use our services. We figure that if you like our services, you will continue to use us.
We try to follow up with each of our customers after their appointment. If you are not happy with our service, please let us know. We will happily send a team back to your location to resolve any issues.
If you need to cancel for any reason, please call 3 days before your service date. Cancellations within 72 hours or less will be charged a $35 cancellation fee.
Got it Maid Associates FAQ
To maintain our high-quality standards, our maids are pre-screened with background and reference checks. We also verify that the candidate can work legally in the U.S. Each associate on our team is aligned with our mission to make the customer our #1 priority, while providing superior service with integrity.
No, everyone that works at Got it Maid is an employee.
We do our best to send the same team lead to the job site for each appointment. This is not guaranteed, however, as our schedules are subject to change.
Yes we are.
Our maids are trained to treat your home with great care and respect. If something in your home is broken during your appointment, please contact us immediately so we can repair or replace the item.
Service is our top priority. If you are not happy with a particular team, we can always get a different to your home or office.
Gratuity is not required, but our maids do appreciate your tips.